Contact us


Our Customer Service team handle enquiries and requests from the public, we're here to help. 

We're available by phone and email from Monday to Friday 9 am to 5 pm.

Report a problem

For non-urgent and general requests, report the problem online

If you choose to report anonymously your issue may not be investigated and Council cannot contact you. 

If you are not directly involved with the issue (e.g you heard about it from a neighbour), the report will remain anonymous. This means Council is unable to contact you and the issue may not be investigated. 

After hours

If you call outside business hours you will be forwarded to our after hours service. 

Our after hours service is for Council emergencies only:

  • sewer blockages and overflows
  • serious water supply issues (leaks or no supply)
  • pollution
  • tree down over a road
  • any issue that poses risk or immediate threat

If your enquiry is not urgent please call back during business hours or:


Office Location and Opening Hours

  • Monday to Friday 9 am to 4.30 pm
  • Closed weekends and public holidays

Our office is accessible including parking, ramps and height accessible counters. 

Administration office

209 Comur Street 
Yass NSW 2582 

Postal Address

Yass Valley Council
PO Box 6
Yass NSW 2582

Customer Service Charter

Our Customer Service Charter sets the timeframes and service standards that customer can expect from all Council services. 

Customer-Service-Charter.pdf(PDF, 4MB)

ABN (Australian Business Number)

Yass Valley Council's ABN is 50 119 744 650

Also see

News and updates