Our Customer Service team handle enquiries and requests from the public, we're here to help.
We're available by phone and email from Monday to Friday 8.30 am to 5 pm.
Report a problem
For non-urgent and general requests, report the problem online.
If you choose to report anonymously your issue may not be investigated and Council cannot contact you.
If you are not directly involved with the issue (e.g you heard about it from a neighbour), the report will remain anonymous. This means Council is unable to contact you and the issue may not be investigated.
If you call outside business hours you will be forwarded to our after hours service.
Our after hours service is for Council emergencies only:
- sewer blockages and overflows
- serious water supply issues (leaks or no supply)
- tree down over a road
- any issue that poses risk or immediate threat
If your enquiry is not urgent please call back during business hours or:
Office Location and Opening Hours
- Monday to Friday 9 am to 4.30 pm
- Closed weekends and public holidays
Our office is accessible including parking, ramps and height accessible counters.
209 Comur Street
Yass NSW 2582
Yass Valley Council
PO Box 6
Yass NSW 2582
Customer Service Charter
Our Customer Service Charter sets the timeframes and service standards that customer can expect from all Council services.
ABN (Australian Business Number)
Yass Valley Council's ABN is 50 119 744 650
News and updates