Contact us
Our Customer Service team handle enquiries and requests from the public, we're here to help.
We're available by phone and email from Monday to Friday 9am to 5pm.
After-Hours Contact
Yass Valley Council's On-Call Duty Officer is available outside normal business hours to respond to urgent Council-related emergencies that require an immediate response.
Outside of business hours, calls to Council's main phone number, (02) 6226 1477, are automatically diverted to our after-hours service.
To contact the On-Call Duty Officer:
- Call (02) 6226 1477.
- Listen to the recorded message and follow the prompts to be connected to the On-Call Duty Officer.
Please note that the after-hours service is for urgent Council related emergencies only. General enquiries, requests and non-urgent matters should be directed to our Customer Service team during normal business hours.
Office Location and Opening Hours
- Monday to Friday 9 am to 4.30 pm
- Closed weekends and public holidays
Our office is accessible including parking, ramps and height accessible counters. Follow the walkway from the carpark and turn right to enter the administration building.
Administration office
209 Comur Street
Yass NSW 2582
Postal Address
Yass Valley Council
PO Box 6
Yass NSW 2582
Customer Service Charter
Our Customer Service Charter sets the timeframes and service standards that customer can expect from all Council services.
Customer-Service-Charter.pdf(PDF, 4MB)
ABN (Australian Business Number)
Yass Valley Council's ABN is 50 119 744 650
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News and updates